Customer Care & Lifetime Limited Warranty

When you remodel your kitchen or bath, you want your cabinets to last for as long as you own your home. With Shenandoah Cabinetry, our Lifetime Limited Warranty covers just that. From the moment your cabinets are delivered until the day you decide to move - we guarantee the quality, construction and finish of all your cabinets.

Lifetime Limited Warranty Details

American Woodmark Corporation, the manufacturer of Shenandoah Cabinetry, hereby warrants to the original purchaser, for residential applications only, that all cabinets and accessories are free from defects in materials and workmanship. 

This Lifetime Limited Warranty runs for as long as you own your home and begins upon the date of delivery to you. This Lifetime Limited Warranty is expressly limited to repair or replacement of the defective part at the discretion of the manufacturer and does not include labor for removal or replacement. 

This Lifetime Limited Warranty does not extend to defects caused by improper handling, storage, installation, assembly or disassembly, intentional damage, product modifications, exposure to the elements including humidity which may result in warping or splitting, accidental misuse, abuse or negligence.

Natural woods may vary in texture, color and woodgrain, and exhibit subtle changes as they age. For example, wood joints may eventually have visible cracking around the joint area and cabinet colors may darken or lighten over time. Sunlight, smoke, moisture, household cleaners and other environmental conditions may cause materials to vary from their original color and/or to warp, split or crack. These variations are considered to be the nature of the material in relation to its environmental exposure and are not covered under this Lifetime Limited Warranty.

All Lifetime Limited Warranty, missing, or damage claims for cabinets and accessories must be initiated with Shenandoah’s Customer Care Team. Please be ready with your order number and a detailed description of any issue present in the cabinets and accessories. Shenandoah Cabinetry will determine at their discretion, to either replace defective cabinets and accessories or repair any defects in the cabinets and accessories.

Additional Limitations And Disclaimers

American Woodmark Corporation, the manufacturer of Shenandoah Cabinetry, makes no other warranties other than those set forth herein and all other warranties are hereby disclaimed. The implied warranties of merchantability and fitness for a particular purpose are limited in duration to the length of the Lifetime Limited Warranty period. 

The Lifetime Limited Warranties set forth herein are limited to the first and original buyer and are not transferable thereafter. 

In no event shall the manufacturer be liable for incidental or consequential damages to the purchaser or to any third party, including, without limitation, damages arising from personal injury, lost profits, loss of business opportunity, loss of property, economic losses, or statutory or exemplary damages, whether from negligence, Lifetime Limited Warranty, strict liability or otherwise.

Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above limitations and exclusions may not apply to you. This Lifetime Limited Warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.


Customer Care

We understand that your remodeling project is a big investment. Our Customer Care Professionals are here to support you every step of the way.

Call us toll free at 1-877-569-3774

Monday to Friday, 8:00 AM – 8:00 PM EST.

Saturday, 10:00 AM – 2:00 PM EST.

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Cabinet Care & Cleaning

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Why Shenandoah

The styles you love at the value you want—backed by over 40 years of market-leading expertise.